Refund and Returns Policy | ReverBay VST Market
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Policy Document

Refund & Returns Policy

We want every purchase at ReverBay to be the right one. If something goes wrong, this page explains clearly and honestly what you can expect from us.

Last Updated: March 2026
🛡️ 3-day refund window Digital goods policy No automated rejections

Quick Overview — What You Need to Know at a Glance

✅

You May Be Eligible for a Refund

  • Product not yet downloaded or installed
  • Confirmed technical defect we cannot resolve
  • Product different from its description
  • Request submitted within 3 days of purchase
❌

Refunds Are Generally Not Issued When

  • Product has already been downloaded
  • Request is based on a change of mind
  • Issue stems from your own system or hardware
  • The 3-day request window has passed
📋

How to Submit a Request

  • Contact us within 3 days of your order date
  • Include your order number and email address
  • Describe the issue clearly
  • Approved refunds processed within 5–10 business days
1

Overview

At ReverBay VST Market, we’re committed to your satisfaction. Our refund and return policy is valid for 3 days from the date of purchase. Unfortunately, if more than 3 days have passed since your purchase, we are unable to offer a full refund or exchange.

To qualify for a return, your item must be unused and — in the case of digital products — not downloaded or installed. It is crucial to provide evidence that the purchased product cannot function on your device due to technical limitations.

⚠️ Note on compatibility: Before purchasing, please review the system requirements listed on each product page. Refunds due to incompatibility may not be approved if the requirements were clearly stated and your system does not meet them.
2

Refunds

Your satisfaction is our top priority. If you encounter any technical or sales-related issues, please reach out to us through our contact form or by submitting a support ticket.

Should you find the product unsuitable despite troubleshooting with our support team, we are happy to help make things right.

Once your refund is approved, it will be processed and the amount will be credited to your original payment method. Processing times may vary depending on your financial institution.

3

Late or Missing Refunds

If you haven’t received your refund yet, we recommend taking the following steps before contacting us:

  1. 1
    Check Your Bank Account Double-check your bank account for any credited amounts — some transactions appear faster than others.
  2. 2
    Contact Your Card Provider Contact your credit card provider, as there may be a delay in posting the refund to your statement.
  3. 3
    Reach Out to Your Bank Reach out to your bank directly to confirm if the refund is currently being processed on their end.

If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected].

4

Policy Updates

We reserve the right to update this policy at any time to reflect changes in applicable law, our product offerings, or our business practices. The date at the top of this page indicates when it was last revised. Continued use of ReverBay following any update constitutes your acceptance of the revised terms.

Need Help with an Order?

Our team reviews every request personally. If something is not right with your purchase, we want to know about it and will do our best to make it right.

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