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Free Customer Service

We Install Your Plugin For You

Bought a VST from ReverBay and need a hand getting it running? Our team connects remotely and sets everything up inside your DAW — at no cost to you.

100% Free One session per customer PC & Mac Remote via TeamViewer or AnyDesk Setup in under 15 minutes

What You Get

Everything Handled. Nothing Extra to Pay.

🎯

Full Installation

We download, extract, and install the plugin on your system — placing it in the correct VST folder so your DAW finds it automatically on the next scan.

🔌

DAW Verification

We launch your DAW, scan for the new plugin, and confirm it loads without errors so you can open it in a track and start making music right away.

🔒

Safe Remote Access

You stay in full control throughout the session. You can see everything we do on screen, pause at any time, and the connection closes the moment we finish.

⚡

Under 15 Minutes

No back-and-forth support tickets. We join your session live, get the plugin running, and you are producing the same day — in well under 15 minutes.

Step by Step

How the Free Install Service Works

01

Purchase Your Plugin

Complete your order on ReverBay. You will receive a download link by email straight away.

02

Contact Our Team

Reach out via our contact page and let us know you’d like the free install session.

03

Share Your Screen

We send you a remote link. You approve access then watch as we install and configure everything live on your machine.

04

Start Producing

Plugin confirmed and working inside your DAW. Session ends and you are ready to create.

Remote Software

Tools We Use to Connect

TV

TeamViewer

The world’s most widely used remote desktop tool. Fast, fully encrypted, and works on both Windows and Mac with no configuration needed on your end.

↗ Download free at teamviewer.com
AD

AnyDesk

A lightweight alternative with ultra-low latency. A great option if TeamViewer feels slow or heavy on your current system.

↗ Download free at anydesk.com
⚠️ Important — One Free Session Per Customer. The free installation service is included once per customer with any ReverBay purchase. If you need further help after your first session — for example after a full system reinstall or on a second machine — an additional session costs $20. This allows us to keep the initial service completely free for every new customer.

Compatibility

Supported DAWs

🎹FL Studio
🎛️Ableton Live
🎚️Studio One
🎼Cubase
🔊Reaper
🥁Maschine
🎸Reason
🎵Sonar / Cakewalk
Free Cost to you
Included with every order
<15m Typical install time
From connection to producing
PC+Mac Both platforms
Windows & macOS supported
Real Human technicians
Audio enthusiasts, not bots

Ready to Get Your Plugin Running?

Browse our full catalogue of VST instruments and plugins. Every purchase automatically qualifies for this free installation service.

🎛️ Browse VST Plugins 📩 Book Your Session